Chartbeat Privacy Policy

Effective Date: April 20, 2026

This Privacy Notice (this “Notice”) describes how Chartbeat, Inc. and its affiliates (collectively, “Chartbeat,” “we,” “us,” or “our”) process personal data for which Chartbeat acts as a “controller” under applicable privacy laws. We also describe how we process personal data for which we act as a “processor” under applicable privacy laws in “ Personal Data We Process as a Processor” only.

This Notice addresses processing activities only in connection with the Services, whether as a controller or processor. This Notice does not cover the practices of other companies or people.

If you are a Chartbeat customer, your access to, or use of, any Services is subject to the agreements we have with you.

If you have any questions or comments regarding this Notice, please contact us at privacy@chartbeat.com. Where appropriate, we may refer you to our customer in respect of any queries where we serve as that customer’s processor.

Privacy Policy Table of Contents:

  1. Notification of Changes
  2. Sources of Information
  3. Personal Data
  4. What Personal Data We Collect and How We Use It
  5. Personal Data We Process as a Data Processor
  6. Cookies
  7. Our Legal Bases and Commercial or Business Purposes for Collecting Personal Data
  8. Disclosure of Information to Third Parties
  9. Your Rights
  10. European Union, United Kingdom, and Swiss Residents
  11. U.S. Residents
  12. Links to Third Party Websites
  13. Privacy Protection for Children
  14. Security and Retention
  15. HR Data
  16. Contact Us
1. NOTIFICATION OF CHANGES

We may make changes to this Notice from time to time. We will notify you of any material changes to this Notice by placing a notice on our website or other aspect of the Services, sending you an email, or by other reasonable means, as required under applicable law.

2. SOURCES OF INFORMATION

We may collect Personal Data about you from:

  • You: When you provide such information directly to us and when personal data about you is automatically collected in connection with your use of the Services.
  • Third parties: We may receive your data through use of third parties, such as:
    • Service Providers. We may use service providers for various business operations, such as analytics service providers, to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support (e.g., chatbots, LLMs, search functionality).
    • Social networks connected to the Services. If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, you understand some content or information in those accounts may be transmitted into your Account with us (e.g., your video analytics, profile data, user-generated content).
    • Advertising partners. We may receive personal data about you from some of our service providers who assist us with marketing/promotional and related measurement services related to our websites, applications, products, services, advertisements, or communications, such as data about how effective our ad campaigns were at driving traffic or conversions and how to “retarget” visitors (or those who may be similar to such visitors).
    • Public Sources. We may obtain personal data about you from public sources, such as public user-generated content on social media platforms or other data.
    • Our affiliates. We may receive personal data about you from our affiliates.
3. PERSONAL DATA
  1. What Personal Data We Collect and How We Use It

The following tables describe the kinds of personal data we may collect about you and our business or commercial purposes for collecting such information as a controller. One or more tables may apply to you depending on your relationship with us.
Category of Personal Data Business or Commercial Purpose(s) for Collection
Personal Identifiers such as name, account name, email address • Providing, customizing, and improving the Services
• Marketing the Services
• Corresponding with you
Payment Data such as financial account information, payment card type, last 4 digits of payment card, and billing address, phone number, and email • Providing, customizing, and improving the Services
Internet or Other Similar Network Activity such as browsing history, IP address, web page interactions, referring webpage/source through which you accessed the Services, request IDs, and statistics associated with the interaction between device or browser and the Services • Providing, customizing and improving the Services
• Marketing the Services
• Corresponding with you
Device/IP Data such as IP address, device ID, domain server, and type of device/operating system/browser used to access the Services • Providing, customizing and improving the Services
• Marketing the Services
• Corresponding with you
Professional or Employment-Related Data such as job title • Providing, customizing, and improving the Services
• Marketing the Services
• Corresponding with you
Other Identifying Information that You Voluntarily Choose to Provide such as emails, letters, texts, or videos • Providing, customizing, and improving the Services
• Marketing the Services
• Corresponding with you

We may share the categories of data above to the following categories of entities: Service Providers, Affiliates, Business Partners (e.g., Advertising Partners), and Parties You Authorize, Access, or Authenticate. However, your payment data is processed only by our payment vendor service providers (e.g., PayPal, BlueSnap).

B. Personal Data That We Process as a Data Processor

We process certain personal data (including on our customers’ digital properties) as a processor in connection with the Services. The customer whose digital property you access is the controller of any personal data that we process under the Services in connection with such digital property. As such, we may direct you to contact such customer directly with inquiries about your personal data or to exercise any rights afforded to you under applicable law.

C. Cookies
Like most websites, our Sites places cookies, pixel tags, web beacons, or similar technology (collectively, “ Cookies”) that serve various purposes, as described below, including to enable our servers to recognize your web browser, tell us how and when you visit and use the Services, analyze trends, A/B test content or other materials, collect device- and related metadata (e.g., IP address, click source, referral page, depth scroll), learn about our user base, and operate and improve the Services.

If you are a visitor or customer, we use the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested.
  • Personalization Cookies. Personalization Cookies help us to personalize our content for you.
  • Analytics Cookies. Analytics Cookies allow us to understand how visitors use the Services.
  • Targeted Advertising Cookies. Targeted Advertising Cookies collect data about your online activity and identify your interests for serving advertising.
4. OUR COMMERCIAL OR BUSINESS PURPOSES AND LEGAL BASES FOR USE OF YOUR PERSONAL DATA
  • **Providing, Customizing, and Improving the Site and the Services
    **
  • Marketing the Services
  • Corresponding with You
5. DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may disclose your Personal Data as described in this section, or with your express consent.

  • Service Providers
  • Affiliates and Business Partners
  • Legal Obligations
6. YOUR RIGHTS

You may exercise your rights with us in accordance with this section. Please note that your rights may be subject to additional requirements, conditions, or exceptions in accordance with applicable law.

7. LINKS TO THIRD PARTY WEBSITES

Our Site may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of third-party websites you choose to visit.

8. PRIVACY PROTECTION FOR CHILDREN

In compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable privacy laws, we do not knowingly provide access to the Services to persons under the age of eighteen (18).

9. SECURITY AND RETENTION

We have implemented security measures to protect information from loss, misuse and alteration.

10. HR DATA

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Chartbeat commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commission (IC).

11. CONTACT US

If you have any questions or complaints about how we use your personal data, or if you would like to request access to your information in accordance with this Notice, please contact Chartbeat at privacy@chartbeat.com.